Refund Policy

At EdHippo, our refund policy is straightforward: we offer non-refundable services to schools and students. When schools list their profiles, purchase premium features, or advertise with us, the fees associated with these services are considered final. Once a service is rendered, refunds are not available as they support the ongoing maintenance and enhancement of our platform. However, we understand that there may be exceptional circumstances where refunds are warranted, such as in cases of technical errors or unauthorized charges.

Exceptions to our non-refundable policy are rare but may be considered upon review of specific circumstances. If a school experiences issues such as technical glitches impacting service delivery or unauthorized charges, we encourage them to reach out to our customer support team promptly. Our team is committed to addressing concerns and finding appropriate resolutions to ensure customer satisfaction. We value open communication and feedback from our users, as it helps us continually improve our services and meet the needs of our community.

We prioritize customer satisfaction at EdHippo and strive to provide a positive experience for all users. While refunds may not always be available, we are dedicated to resolving any issues or concerns that may arise. Our customer support team is readily available to assist with inquiries, provide guidance, and address any challenges encountered. Thank you for choosing EdHippo for your school listing needs. We appreciate the opportunity to serve you and facilitate connections within the education community.

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